A couple of interesting stories about genuine customer service fiascos. First, via “Engadget”:http://www.engadget.com/entry/1234000113033144/ Sprint’s collections department number is unfortunately close to that of a small-business map publisher.
bq. [It is nearly the same as the number of] a small business owner in the Boston area who says he’s received and logged about 8,000 calls from Sprint [...]
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